FAQ
These are the questions most often asked about buying at Hype; each starts with the answer. The specific promises for each product are those in "Before you buy" on its product page; site-wide rules are in the Terms of service. Not sure what to buy yet? Read the Buying guides first.
Updated (Beijing time)
- What is the difference between a top-up and a ready-made account?
- Is the price charged monthly? Does it renew automatically?
- How do I receive my order after paying?
- How soon is my order delivered after paying?
- How do I find my order or get after-sales support?
- Which payment methods are supported? How long does confirmation take?
- How do I pay with USDT?
- When can I get a refund?
- What if my account is banned? Is there a warranty?
- How is Hype related to OpenAI and Anthropic?
- No overseas credit card — how do I get ChatGPT Plus? How much is it?
- How much are ChatGPT top-ups and ready-made accounts? (Go / Plus / $100 / $200 tiers)
- How do I top up Codex credits? How much is it?
- How much is a Claude Ultra (formerly Max 20x) ready-made account? How is it delivered?
- How long can a redeem code be kept after purchase? Can I buy now and redeem later?
- My ChatGPT Plus hasn't expired yet. Can I top up now?
- My ChatGPT account was registered in a different country from the card top-up region — can it be topped up?
- What should I do if a card top-up says it failed or won't go through?
- The delivered account asks for a 2FA code at login. How do I get it?
- How do I become a Hype reseller?
- Can I get an invoice or an official receipt?
- Can I pay by corporate bank transfer?
- When is a human agent online? How do I reach one?
- Can it be cheaper? Is there a bulk price for large orders? Can you deliver first and I pay later?
- When will sold-out items be restocked?
What is the difference between a top-up and a ready-made account?
A top-up adds the membership to your own account: follow the steps on the product page or give us the information it asks for. A ready-made account is an account we deliver with the membership already active. How each product is delivered is stated on its product page.
- Membership top-up: we send you a redeem code and top-up URL, and the official membership or credits go to your own account.
- Ready-made account: we deliver an already registered account, some with a membership already active. Account details and how to log in are on the product page.
- The warranty differs too. A top-up warranty covers the subscription itself, not account bans; a ready-made account's warranty is only what the product page says, and you must log in and check it right away following the delivery instructions.
- You must choose the right option yourself. Failed or missing top-ups caused by choosing the wrong option or by an account that does not qualify are not covered by after-sales support.
- Not sure? Tap "Live support" → "Pre-sales questions" at the bottom right and ask before ordering.
Is the price charged monthly? Does it renew automatically?
Nothing is charged automatically. The period after the price is what that payment buys — "/mo" means one month. One payment buys one period; when it ends, buy again if you want to keep using it.
- Items without a period are one-off products (such as accounts or verification codes); use them as the product page describes.
- The price is the one shown on the product page when you order. Prices may change at any time; paid orders are not charged extra or refunded the difference after later price changes.
- Promotional prices and limited-time discounts only apply during the promotion and within its quantity and per-buyer limits; the original price returns when it ends or sells out.
How do I receive my order after paying?
Save the order page and follow its instructions after paying. For automatically delivered products, once payment is confirmed and the item is ready, scan the code on the order page to view it on your phone, or open the order page on your phone; you can also link Telegram to receive it.
- For ready-made accounts and services that need Telegram, link and confirm your Telegram account on the order page before paying. If you do not have Telegram, do not order these products.
- Other products: follow the instructions on the order page.
- Keep your order link safe. Tap "Log in" at the top right ("Account" once you are logged in) to look up orders from the last 90 days with the phone number you used. Do not share your order link or delivered items with anyone.
How soon is my order delivered after paying?
Check "Delivery time" in "Before you buy" on the product page. If it says delivered automatically after payment, it is delivered automatically once payment is confirmed; ready-made accounts, pre-orders and other manually handled products follow the delivery time on the product page, which may take days — pre-order availability is not fixed.
- Payment confirmation: a USDT payment with the exact amount is usually confirmed automatically within 1 minute; an Alipay payment is usually confirmed automatically within 1 minute after it succeeds. Amounts that do not match are checked by hand, with no guaranteed time.
- Out-of-stock products show as sold out or restocking and come back once restocked.
- For manually delivered products, you must link Telegram on the order page before paying. All orders go through the same process at the same speed — please do not chase your order.
- If an automatically delivered order has still not arrived long after payment and you do not want to wait, tap "Stop waiting, request refund" under the progress message or contact support; after checking, support gives a full refund.
- Manually delivered and pre-order products are not refunded on the grounds of slow delivery.
How do I find my order or get after-sales support?
Tap "Log in" at the top right ("Account" once you are logged in) and look up orders with the phone number you used, or open the order link you saved. For after-sales support, tap "Live support" → "After-sales support" at the bottom right; you will get in after we check your order number and phone number.
- Orders from the last 90 days can be found with the phone number you used.
- After-sales requests must include proof: order number and screenshots of the problem. If the product page requires a full screen recording, no support is given without one.
- If the order is linked to Telegram, message the Telegram bot directly.
- After-sales support follows the product page rules strictly and only covers problems with the product itself.
Which payment methods are supported? How long does confirmation take?
We currently accept Alipay and USDT (TRC20 / BEP20) payments, and you can also use account balance. Pay the amount shown on the order page; once the amount matches, it is usually confirmed automatically within 1 minute.
- Paying with Alipay adds a fee on the product price (currently 6%); the total on the order page already includes it. No fee for USDT or account balance.
- The USDT amount is converted at the rate when you order; the order page amount is what counts. The amount received must equal the order amount exactly (3 decimal places).
- Products marked "USDT only" on the product page can only be paid with USDT.
- Orders must be paid within the time limit on the order page; they close automatically when it runs out.
- One payment buys one period — nothing renews automatically. This site does not issue invoices.
How do I pay with USDT?
After you order, the order page shows the payment address and an amount with 3 decimal places. Send that amount in one USDT transfer within 30 minutes; if the amount received is exact, it is confirmed automatically, usually within 1 minute.
- The amount received must equal the order amount exactly — not one decimal place can be missing.
- When withdrawing from an exchange, add the fee yourself: enter "order amount + fee" as the withdrawal amount.
- USDT only, and you must use the network shown on the order page. If you send USDC or another coin, or pick the wrong network, the money is lost and cannot be recovered.
- Pay within 30 minutes, in one transfer per order. Within 2 hours after the order closes, a transfer of the exact amount is still confirmed automatically. Split or repeated transfers cannot be confirmed automatically.
- Only the payment address shown on the order page is valid. Support will never privately send a new address; if anyone in a chat sends a different address, do not send to it.
- When ordering you must leave a USDT refund address of your own: the USDT deposit address of your own exchange or wallet, not the sending address in the payment record.
When can I get a refund?
If we cannot deliver, you get a full refund to the original payment method. Once delivered, refunds follow only the refund cases and calculation on the product page; if the product page does not mention refunds, there is no refund after delivery.
- Cannot deliver: if we confirm an order cannot be delivered because of no stock, delisting or similar reasons, you get a full refund to the original payment method. Pre-order availability is not fixed; a long wait does not count as unable to deliver.
- Cancelling after payment: unless the product page says otherwise, orders cannot be cancelled without reason after payment.
- Automatic delivery stuck: if it has still not arrived long after payment and you do not want to wait, tap "Stop waiting, request refund" under the progress message or contact support; after checking, support gives a full refund.
- Redeem codes cannot be refunded once 7 days have passed since ordering — buy only what you need and use it right away.
- No refunds for disputes caused by not reading "Before you buy".
- Where refunds go: Alipay payments go back to the paying Alipay account; USDT paid from a personal wallet goes back to the paying address; USDT withdrawn from an exchange goes to the refund address you entered when ordering; account balance payments go back to your account balance.
What if my account is banned? Is there a warranty?
What the warranty covers, for how long and how it is handled is only what the "Warranty" box in "Before you buy" and "Warranty and after-sales" in the full details say. Anything the product page does not list as covered is not covered.
- A membership top-up warranty covers the subscription itself: if the subscription drops unexpectedly during the period, it is handled as the product page says. Account bans are not covered — bans depend on the account itself, the usage environment and how it is used, and are not a dropped subscription.
- A ready-made account's warranty is only what the product page says. Common types: first login only; free replacement with the same kind of account if banned during the warranty (replacement only, no refund); refund by remaining days; or we fix a dropped subscription within a set number of days after your first-login check. Which one you bought is on the product page.
- After receiving a ready-made account you must log in and check it right away following the delivery instructions. Nothing is handled once the check window or warranty period on the product page has passed.
- How long an account lasts depends on how you use it and on the official risk controls, which we cannot control; we make no promise about how long it will survive. The official services also ban accounts without giving a reason.
- Common reasons for bans: bulk-registered free accounts, several people sharing one account, changing IP often, asking about or translating sensitive content, and using it to distill models.
- To request after-sales support: tap "Live support" → "After-sales support" at the bottom right, with your order number and screenshots of the problem.
How is Hype related to OpenAI and Anthropic?
None. hypeai.cc is an independent small shop with no connection to any official company involved in the products (Anthropic, OpenAI, Google, xAI, Microsoft, etc.) and is not their authorized reseller.
- Names such as Claude, ChatGPT, Gemini and Grok in product names only describe what the product is; the trademarks belong to their respective companies.
- Claude, ChatGPT and other official services do not support mainland China and some other regions; buyers using them in those regions do so at their own risk.
- Official usage policies, risk controls, supported regions and plan limits can change at any time and are beyond our control. Official changes to limits or features, or the suspension or end of some subscriptions or promotions, are not covered by after-sales support.
- How long an account lasts depends on how you use it and on the official risk controls, which we cannot control; we make no promise about how long it will survive. The official services also ban accounts without giving a reason.
- What each product tops up, delivers and covers is defined by "Before you buy" and the full details on its product page.
No overseas credit card — how do I get ChatGPT Plus? How much is it?
At Hype you can buy a top-up (Plus added to your own account, from ¥107/mo) or a ready-made account (an account with Plus already active, ¥78/mo), paid with Alipay or USDT (TRC20 / BEP20). One payment buys one period — nothing renews automatically. The official price is $20/mo.
- GPT Plus top-up · card top-up · full warranty: ¥107/mo. Official Plus for 1 month. Card top-ups cannot override an existing plan — only for accounts with no current subscription that log in with email
- GPT Plus top-up · iOS top-up · full warranty: ¥133/mo. Official Plus for 1 month. iOS top-ups can override; works for most accounts, not guaranteed for all
- GPT Plus ready-made account · 1-month ready-made account: ¥78/mo. Plus ready-made account, 1 month
- ChatGPT Plus annual top-up · Plus membership · 1 year: ¥1,320/yr. Official Plus for 12 months on your own account
- You must choose the right option yourself: the top-up method and eligible accounts are listed under "Which option to choose" and "Check before topping up" on the product page. Failed or missing top-ups caused by choosing the wrong option or by an account that does not qualify are not covered by after-sales support.
- What is and is not covered differs by option — see only "Before you buy" on the product page. A top-up warranty covers the subscription itself, not account bans.
- Claude, ChatGPT and other official services do not support mainland China and some other regions; buyers using them in those regions do so at their own risk.
- You must prepare the network environment yourself. This site does not provide IPs, proxies or network environments and does not help set them up.
How much are ChatGPT top-ups and ready-made accounts? (Go / Plus / $100 / $200 tiers)
Hype currently has 9 ChatGPT-related products on sale: ChatGPT 5X / 100 USD top-up from ¥651/mo, ChatGPT 200 USD top-up from ¥995/mo, GPT Plus top-up from ¥107/mo, GPT Plus ready-made ¥78/mo, CodeX real SIM SMS code ¥12, Codex credits top-up from ¥77, ChatGPT 50X / 500 USD top-up ¥3,285/mo, GPT GO top-up from ¥29.50/mo, ChatGPT Plus yearly top-up ¥1,320/yr. Each is a one-time payment for one item; no automatic charges.
- ChatGPT 5X / $100 top-up · iOS top-up: ¥651/mo. Official $100 tier (5x) for 1 month, iOS top-up; overrides your current subscription and the remaining time is not kept
- ChatGPT 5X / 100 USD top-up · Egypt card top-up: ¥661/mo (sold out). Official 100 USD tier (5x) top-up for 1 month, Egypt card top-up, only for accounts with no current subscription.
- ChatGPT 5X / $100 top-up · Philippines card top-up: ¥693/mo. Official $100 tier (5x) for 1 month, Philippines card top-up; if last topped up via iOS, the subscription must have lapsed for 72 hours
- ChatGPT 200 USD top-up · Card top-up new: ¥995/mo. Official top-up 200 USD tier (10x Plus quota) for 1 month, card top-up new, only for accounts with no subscription in the last 3 days, or whose last card top-up has expired.
- ChatGPT $200 top-up · iOS top-up: ¥1,342/mo. Official $200 tier (10x Plus usage) for 1 month on your own account, iOS top-up
- GPT Plus top-up · card top-up · full warranty: ¥107/mo. Official Plus for 1 month. Card top-ups cannot override an existing plan — only for accounts with no current subscription that log in with email
- GPT Plus top-up · iOS top-up · full warranty: ¥133/mo. Official Plus for 1 month. iOS top-ups can override; works for most accounts, not guaranteed for all
- GPT Plus ready-made account · 1-month ready-made account: ¥78/mo. Plus ready-made account, 1 month
- CodeX real-SIM SMS code · real US SIM number: ¥12. Real US SIM number for Codex phone verification; ChatGPT web verification is not guaranteed
- Codex credits top-up · 250 credits: ¥77. 250 Codex usage credits added to your own account's usage balance; not API balance, and your current membership does not change
- Codex credits top-up · 500 credits: ¥150. 500 Codex usage credits added to your own account's usage balance; not API balance, and your current membership does not change
- ChatGPT 50X / 500 USD top-up · iOS top-up: ¥3,285/mo. Official top-up of the 500 USD tier (50x) for 1 month to your own account; actually 25× Plus allowance, not 50×.
- GPT GO top-up · card top-up · cannot override: ¥29.50/mo. Official Go for 1 month. Card top-ups cannot override an existing plan — only for accounts with no current subscription
- GPT GO top-up · iOS top-up · can override: ¥38/mo. Official Go for 1 month. iOS top-ups can override; the new month replaces the remaining time and does not stack
- ChatGPT Plus annual top-up · Plus membership · 1 year: ¥1,320/yr. Official Plus for 12 months on your own account
- The price is the one shown on the product page when you order and may change at any time.
- What each product tops up, delivers and covers is defined by "Before you buy" and the full details on its product page.
- Claude, ChatGPT and other official services do not support mainland China and some other regions; buyers using them in those regions do so at their own risk.
How do I top up Codex credits? How much is it?
Codex credits top-up at Hype: 250 credits ¥77, 500 credits ¥150. 250 Codex usage credits added to your own account's usage balance; not API balance, and your current membership does not change.
- Delivery time: delivered automatically after payment is confirmed; shown as sold out when out of stock.
- Warranty: if the credit does not arrive after a successful redemption, contact support with your order number and we will check and fix it.
- Not covered: accounts without an "Add credits" option cannot be topped up and are not covered; bans and how fast credits are used are not covered; redeem codes cannot be refunded 7 days after ordering.
- Delivery format: redeem code + redeem URL, view on the order page or receive via Telegram.
- What each product tops up, delivers and covers is defined by "Before you buy" and the full details on its product page.
How much is a Claude Ultra (formerly Max 20x) ready-made account? How is it delivered?
The price of Claude Ultra ready-made account (formerly Max 20x · no KYC) at Hype is ¥2,399/mo. US Max 20x ready-made account (aged Gmail account 1+ years old + iOS subscription activated now), no KYC, 1 month.
- Delivery time: orders are pre-orders for now — there is no set time for when accounts become available. Please be patient and don't chase us; larger orders get accounts first.
- Warranty: first login only: after first login verification, delivery is considered complete; nothing else is covered.
- Not covered: account bans are not covered; the account may be banned after three or four days of use. Please be aware of this risk before ordering. Unexpected Gmail KYC prompts cannot be resolved by us. Using it for distillation will definitely result in a ban; Anthropic also randomly bans accounts without reason.
- Delivery format: Gmail + password + 2FA key + code link + one proxy IP; log in in AdsPower.
- Ready-made accounts: you must link Telegram on the order page before paying. If you don't have Telegram, do not order.
- Claude, ChatGPT and other official services do not support mainland China and some other regions; buyers using them in those regions do so at their own risk.
- You must prepare the network environment yourself. This site does not provide IPs, proxies or network environments and does not help set them up.
- What each product tops up, delivers and covers is defined by "Before you buy" and the full details on its product page.
How long can a redeem code be kept after purchase? Can I buy now and redeem later?
How long a code can be kept is based on what the product page says. If the product page does not state an expiration date, we do not promise how long it can be kept; we recommend you top up as soon as possible after receiving it. Redeem code orders cannot be refunded after 7 days.
- Please buy as needed and use immediately. Do not stock up.
- The redeem code is the credential. Do not make it public or forward it.
- Before topping up, check "Which option to choose" and "Check before topping up" on the product page to confirm your account meets the requirements.
- What each product tops up, delivers and covers is defined by "Before you buy" and the full details on its product page.
My ChatGPT Plus hasn't expired yet. Can I top up now?
Card top-ups cannot stack: they only work on accounts that have no current subscription and log in with email, so an existing Plus must expire first. iOS top-ups can override an existing subscription, but they are not guaranteed to work on every account.
- GPT Plus top-up · card top-up · full warranty: ¥107/mo. Official Plus for 1 month. Card top-ups cannot override an existing plan — only for accounts with no current subscription that log in with email
- GPT Plus top-up · iOS top-up · full warranty: ¥133/mo. Official Plus for 1 month. iOS top-ups can override; works for most accounts, not guaranteed for all
- If it hasn't expired yet, we recommend waiting until it expires before ordering. Redeem code orders cannot be refunded after 7 days.
- You must choose the right option yourself. Failed or missing top-ups caused by choosing the wrong option or by an account that does not qualify are not covered by after-sales support.
- What each product tops up, delivers and covers is defined by "Before you buy" and the full details on its product page.
My ChatGPT account was registered in a different country from the card top-up region — can it be topped up?
Yes. Card top-ups do not depend on the country or region where the account was registered: an account with no active subscription can use the card top-up of any region.
- If the account still has an active subscription, whether it can be topped up and which option to choose is defined by "Which option to choose" on the product page.
- Other top-up requirements, such as the sign-in method, are as stated on the product page.
- You must choose the right option yourself. Failed or missing top-ups caused by choosing the wrong option or by an account that does not qualify are not covered by after-sales support.
- What each product tops up, delivers and covers is defined by "Before you buy" and the full details on its product page.
What should I do if a card top-up says it failed or won't go through?
If the top-up fails, the redeem code will be returned, and you can use it on another eligible account. A common reason is that this account did not pass the top-up review.
- First go through "Check before topping up" on the product page item by item.
- Log in to the account to be topped up with email + password, log out of other devices, then copy the authorization information again and submit.
- Failed or missing top-ups caused by choosing the wrong option or by an account that does not qualify are not covered by after-sales support.
- If it still doesn't work after following these steps, tap "Live support" → "After-sales support" at the bottom right, with your order number and a screenshot of the failure.
The delivered account asks for a 2FA code at login. How do I get it?
You need to enter the 6-digit verification code, not the 2FA key string itself. Open https://2fa.live, paste the 2FA key from the delivery content, get the 6 digits, and enter them on the login page within 30 seconds.
- The verification code changes every 30 seconds. If it expires, generate a new one.
- First set the time on your phone or computer to update automatically; if the clock is off, the code will be rejected.
- Being able to reach the step of entering the verification code means the account and password are correct.
- Please back up the 2FA key; if lost, it cannot be recovered.
- This is a usage question, not an after-sales issue. If you still get an error after entering the 6-digit code, tap "Live support" → "After-sales support" at the bottom right, with your order number and a screenshot of the error (hide the password and key).
How do I become a Hype reseller?
Buy "Hype reseller access" (¥99); it is activated automatically after payment. Once activated, you can order on this site at reseller prices.
- Delivery time: automatically activated after payment confirmation.
- Warranty: After activation, the eligibility to order at reseller price remains valid long-term.
- Not covered: No refund after reseller access is activated.
- Delivery format: If you buy while logged in, it is activated directly after payment; if you buy without logging in, you get a reseller access code—log in and enter it to activate.
- Resellers must resell under the rules on the "Hype reseller access" product page: promising customers any refund or ban warranty beyond what the product page states is prohibited.
- The specific reseller rules are based on the product page; please read them fully before placing an order.
Can I get an invoice or an official receipt?
No. We do not provide invoices, nor official receipts or bills from OpenAI, Anthropic or other providers.
- If you need an invoice or an official receipt for reimbursement, think it over before ordering.
- Each payment is for one unit; there is no automatic billing.
Can I pay by corporate bank transfer?
No. We do not accept corporate bank transfers; you can only pay with the methods shown on the payment page.
- We do not provide invoices or official receipts either.
- If you must pay from a company account, think it over before ordering.
When is a human agent online? How do I reach one?
Human support has no fixed online hours. If you need a human agent, add WeChat hypewang0225, or message customer support privately on Telegram; they will reply when they see it.
- For existing orders, leave a message on the order page or click "Live Support" in the lower right corner and include your order number for faster processing.
- Price, availability, delivery method, and refund policy are all stated on the product page and FAQ; please review them first.
Can it be cheaper? Is there a bulk price for large orders? Can you deliver first and I pay later?
Prices are as marked on the product page; no bargaining. All orders are paid first and delivered afterwards — we cannot deliver before payment. To buy a large quantity, tap "Live support" → "Pre-sales questions" at the bottom right and say what you want and how many.
- Promotional prices and limited-time discounts only apply during the promotion and within its quantity and per-buyer limits; the original price returns when it ends or sells out.
- Prices may change at any time; paid orders are not charged extra or refunded the difference after later price changes.
- If you want long-term sourcing at lower prices, you can activate reseller access and place orders at reseller prices.
When will sold-out items be restocked?
Restock times are not fixed and we do not estimate them. When out of stock, a product shows as sold out or restocking; once restocked, the page becomes available to buy again. What the page shows is what counts.
- You can see the current availability of all products at once on the price list page.
- For pre-order products, the delivery time is not fixed; a long wait is not considered failure to deliver.